Agentforce Meets DevOps: Deploying and Governing AI Agents in Production

Ashvin Bhatt, Ritika Verma

Ashvin Bhatt and Ritika Verma of PwC India discuss the evolution of DevOps frameworks required to govern and deploy Agentforce AI agents in production. They explain why traditional deterministic testing fails to account for non-deterministic AI behaviors and advocate for a governance model centered on prompt versioning, behavior-based evaluation, and security guardrails for data grounding. The speakers detail progressive deployment strategies, including shadow mode and canary releases, to mitigate operational risks like hallucination or incorrect decision-making. The session emphasizes the shift toward continuous observability and monitoring of digital agents to ensure repeatability and production safety.