From DevOps to AgentOps: Governing the Future of Salesforce Delivery

Federico Larsen, Niranjan Gattupalli

Federico Larsen (Copado) and Niranjan Gattupalli (CloudFulcrum) discuss the transition from traditional DevOps to AgentOps, highlighting how AI agents now assist in planning, building, testing, and monitoring Salesforce delivery. They emphasize that while AI can generate massive amounts of code and documentation, human-in-the-loop governance is essential to prevent chaos, hallucination, and bias. The session covers the role of Agentia Studio in building structured, deterministic workflows and introduces the AI coach for verifying user story completeness and code quality. Key takeaways include the use of industry-specific DevOps templates for Life Sciences and RLM to ensure auditability, traceability, and trust in automated release management.