Building Excellence: How Strategic Partnerships Are Scaling Salesforce DevOps

Richa Gupta, Christie Marsh

Richa Gupta of RaptBot and Christie Marsh of Copado discuss the launch of a new Copado Center of Excellence (COE) in India designed to provide scenario-based training for the Salesforce ecosystem. Gupta details how the COE serves as a one-stop solution for mastering Copado implementation, robotic testing, and the strategic use of quality gates based on specific risk levels. The conversation covers the deployment of AI tools like Agentia and Context Hub, the necessity of maintaining agile training materials to keep pace with platform updates, and Gupta’s professional transition from a .NET developer to a DevOps leader and mentor for women in technology.