From DevOps to AgentOps: The System Integrator's Playbook for AI-Driven Salesforce Delivery
Shayoni Mukherjee of Coforge details the transition from traditional DevOps to an AgentOps model, where AI agents actively participate in the Salesforce delivery lifecycle. She outlines a five-step playbook for system integrators to ground agents in organizational context, maintain human accountability, and implement quality gates to bridge the current gap between rapid AI development and lagging governance. The session presents a maturity framework moving from assisted delivery to autonomous self-healing systems, emphasizing that success requires shifting from selling build hours to managing governed, AI-driven release environments. Mukherjee illustrates the impact of these strategies through performance metrics including reduced downtime and a 20x increase in release frequency.